Shipping policy
Shipping to Canada
We ship in-stock orders from Mesa, Arizona, United States, to all Canadian provinces and territories.
- Order cutoff: 2:00 PM Mountain Standard Time (America/Phoenix), Monday through Friday. Orders received after the cutoff begin processing on the next business day.
- Processing time: 1–2 business days.
- Estimated delivery time: 6–13 business days of carrier transit after processing.
- Estimated total delivery time: 7–15 business days after ordering, including the 1–2 business-day processing time.
- Shipping method and cost: free tracked standard shipping throughout Canada.
Business days exclude weekends and applicable holidays. Delivery estimates are not guarantees. Weather, carrier disruptions, customs inspections and address issues can cause delays.
Duties and import charges
Mapleford Market is responsible for applicable duties, import taxes and customs-clearance charges on Canadian orders. Customers will not be asked to pay additional import charges for their order.
Tracking and delivery issues
When tracking is available, the carrier and tracking link are sent to the email used at checkout. Carriers may require 24–48 hours after shipment to display the first scan. If a package is delayed, damaged, returned or marked delivered but missing, email support@maplefordmarket.com with the order number. We will work with the carrier and provide a replacement or refund when loss or damage is confirmed.